Support Worker

Job ID: 
£16,000 to £18,000pa

RESPONSIBLE TO: Team Leader/ Service Manager

RESPONSIBLE FOR:   To provide care and support personalised to each Service User in line with their Care Plan.



Our client has an excellent and validated track record of providing high quality outcomes focused support services to a wide range of client groups across the country. These include people with mental health, alcohol or drug issues, people with learning, physical or sensory impairments and long-term conditions, younger or older people with support needs.


MAIN PURPOSE OF THE JOB:  Engaging with and following the individual Service User Care Plans ensuring individual, personalised support is provided in line with needs and goals.  Updating the Service Users Care Plans and risk assessments with accurate and relevant information in a timely manner to ensure a person-centred approach focussed on the individual’s changing needs adapting practice accordingly. Using the client’s templates and processes to capture information and maintain Service User files.  Undertaking identified goal-oriented activities and care for each Service User, actively working to support the achievement of Service User aspirations and deliver meaningful outcomes. Offers and presents options to support and empower Service User choice reflecting the importance of appropriate positive risk taking in line with their Care Plan and goals. Responsible for the capture of outcome information and data, using our client’s documentation and processes e.g. activity planners, daily records, key worker review/month review templates, to support the key worker/monthly review process, discussions with commissioners and with families/carers. Completes specific, delegated tasks to deadlines and quality standards in line with the client’s policies and procedures reporting back to the Senior and/or Service Manager as agreed. Provides key worker support, regularly reviews Service User information in line with policy and provides information to the individual, their significant others & external care professionals. Act as advocate for the Service User during formal meetings and situations as required.  Works in partnership with colleagues, appropriate family, friends, others significant to the individual and care professionals to support each individual Service User. Dealing with issues, comments and complaints about service delivery in line with policy and process. Ensures Service Users are safeguarded by working within internal policies, medication management systems, staff handbook, all relevant external regulatory requirements (CQC, CSSIW, OFSTED etc.)  Responsible for your own, Service User and site visitor health and safety (H&S) at all times. Works within policies and procedures and relevant regulation at all times.



To be representative of the duties and expectations of the role. It should be read in conjunction with our client’s Performance Management Framework competencies.  In addition to the above all duties must be carried out to comply with:


a. Notification of accidents and other H&S requirements

b. Statutory legislation

c. National and local policy and codes of good practice.

d. Fire precautions

 e. Equal opportunities.


 The post holder is also expected to undertake any other reasonable tasks as requested by line management on behalf of the organisation.  Acts as Designated responsible person on shift as required.  Provides support/cover to the Service, and other Services, as requested.  Is responsible for their own health and safety and that of anybody whom their actions or omissions may affect.  This job description will be reviewed and updated via the annual individual review process to reflect any changes. 




Being an effective role model - Maintaining composure and quality of work life 

Works in a way that reflects our client’s Vision, Mission and Values, promotes best practice. Uses initiative, does what is needed without being asked, and follows through, taking accountability for self and Service Users. Understands confidentiality and able to apply this appropriately to daily working practice. Develops good working relationships with colleagues in the Service and wider organisation and demonstrates effective team working.  Attends 1-2-1, team and other external meetings in line with the role and as requested. Adheres to working hours required, demonstrates flexibility to ensure the Service is covered. Takes personal development seriously, completes mandatory and specific training to deadlines. Influencing people and events and Creating team spirit. Actively participates in team and other meetings attended, sharing relevant information.

Reports concerns and important matters to line management in a timely manner.

Presents the Service and organisation in a positive and professional manner always.

Actively participates in the supervision and annual individual review processes.

Supports new team members.


For more information please contact Zoe Barber at Pin-Point on 020 8773 3250 or alternatively send your CV to

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